Customer Service
Our Customer Service team is available to answer any questions at 855-224-2381, or via email at conmed@grapevinedesigns.com. Available between the hours of 8:30 a.m. - 5:00 p.m., Monday - Friday.
Create An Account
To create an account register here. You must be logged into your account to place an order.
Payment Options
The following credit cards will be accepted: American Express, VISA, MasterCard and Discover. Charges are payable to Grapevine Designs (our fulfillment partner). Orders exceeding credit limit will automatically be canceled, and you will be notified. Billing address entered at checkout must match address associated with credit card or order will not be able to process. When using company card, please verify this address.
Sales Tax
Sales tax will be added to all orders shipped to Kansas, Kentucky, Missouri, and Texas addresses, in accordance with state regulations. Sales tax is not charged on shipments outside Kansas, Kentucky, Missouri and Texas.
Ordering and Shipping Confirmations
An email confirmation will be sent upon order placement, from Grapevine Designs. Once the order ships, an additional email will be sent with tracking information.
Shipping & Handling
All domestic orders will ship via UPS ground service unless otherwise requested. All prices are expressed in U.S. currency. International shipping is offered.
Post Office Box Or International Addresses
Shipments cannot be delivered to a Post Office Box. For international shipping, additional customs and/or duties fees are assessed and payable upon delivery of shipment. These charges are in addition to shipping charges collected at order placement. Unfortunately, those fees cannot be estimated in advance of delivery, as each country has a unique charge schedule.
Returns/Exchanges
Returns and exchanges will only be accepted for damaged/defective merchandise or if you did not receive the correct product ordered. Product must be returned within 15 days of receipt. Refunds can only be issued against the credit card used on the original order. Any defective item or incorrect shipment will be replaced at no shipping charge to you.
Return Address - Return merchandise in original packaging, along with original packing slip. Defective merchandise may be returned to:
ConMed Company Store
c/o Grapevine Designs
9601 Legler Road
Lenexa, KS 66219.
Order Status and History
You may request information about your order by calling Venus Robinson, at Grapevine Designs, 855-224-2381, or via email, conmed@grapevinedesigns.com. Please have your order number for reference. If your call is received after business hours, it will be returned the next business day.
Privacy Tips
Your account information is password protected and accessible only to you. No one from Grapevine Designs will call or e-mail you about your personal account information other than when you have requested assistance and we're verifying personal data for security reasons. We advise you to be wary of unsolicited contacts and suggest you do not reveal your password to anyone.
Credit Card and Personal Security
Credit card data is packaged in a 128-bit DES digitally encrypted format and sent directly to the bank processor. Once the bank processor receives the encrypted information, it is removed from the internet. This transmission system is just as secure as those used in a physical store, except you are the only person who ever sees the credit card number. Your credit card information is sent to the bank processor over a Secure Socket Layer (SSL) connection. The system is 100% real-time integrated with the bank processor.
Information Inaccuracy Disclaimer
From time to time there may be information on this site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Grapevine Designs reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time.